These terms and conditions apply when you reserve a room at our hotel. You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them whenever you make a reservation. The terms and conditions which apply to your reservation will be the version in place on the date you make your reservation.
In these Terms and Conditions the following definitions apply:
“Company” “us” or “We” means London House Hotels Limited, Company number 05087920 whose registered office is at 81 Kensington Gardens Square, London, W2 4DJ
“Booking” means a booking for accommodation, and/or any other services or items made with us.
“Contract” means your Booking, these Terms and Conditions, and any other terms and conditions stated to apply to your Booking.
“Hotel” means the hotel premises for which your Booking is made.
“Terms” means these terms and conditions.
“Website” means http://www.londonhousehotels.com, or any other website owned or operated by us relating to a Hotel from time to time.
“VAT” means value added tax.
All Bookings at the Hotel are subject to these Terms.
You must be at least 18 years old to make a reservation.
At the time you make your Booking, and at check-in, you must supply us with your credit/debit card details. We will take your credit/debit card details and by asking us to accept the Booking you authorise the use of this card for any sums which become owing to us.
When you book you will be informed of any minimum length of stay, the amount of any deposit and any cancellation charges. Other conditions may apply which will be specified when you make your Booking.
We have the right to require full payment in advance, or to require you to pay us a deposit at the time you make your Booking, in some circumstances or if the Booking includes the supply of certain items or services. No Booking will be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
Please make sure that the details of your Booking are complete and accurate before you confirm your Booking. We will not be liable for any delay or non-performance if you provide us with incorrect, or insufficient information. If you think that there is a mistake in your Booking or if you require any changes to a Booking please contact us immediately to discuss.
Charges are inclusive of VAT at the applicable rate at the time of your Booking. If the rate of VAT changes between the date of your Booking and the date of your stay, we will adjust the rate of VAT which you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.
Meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. You may pay for breakfast and selected extras at the same time as paying for your room. All other meals and extras must be paid for separately.
5. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity, for example by providing their passport/identity card/driving licence, and a valid credit or debit card which will be swiped in the presence of the card holder. In some circumstances we may be required by law to require guests to provide details of their next destination. These records will be kept for at least 12 months and may be disclosed to a third party as required by law. We reserve the right to refuse entry to persons who cannot provide the information mentioned in this paragraph.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival. All rooms which have been secured by credit/debit card or prepaid at the time of booking will he held until 11:55 p.m. on the scheduled day of arrival unless otherwise agreed directly with the Hotel. On the day of departure we ask all guests to vacate their rooms by 11.00 morning (unless a later departure is stated and agreed by the management). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.
We accept the following methods of payment: credit cards: American Express, MasterCard, Visa; debit cards - Visa/Delta and Visa/Electron, Maestro, JCB, Solo.
For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.
During your stay we will calculate any additional items charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
7. Your Rights to Cancel
The cancellation policy varies according to the rate when you Booked. Please refer to the individual full rate descriptions given at Booking.
Rooms may be cancelled before [12 noon GMT] 48hours before arrival date. If you cancel your reservation before [12 noon GMT] 48 hours of arrival and have paid for the room in advance by debit/credit card, a refund will be processed to the same debit/credit card please note that it may take a few days before the refund reaches your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you cancel a reservation after [12 noon GMT] on 48 hours of arrival and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night's accommodation per room booked and for any meals and other extras booked for the first day of your stay. A cancellation reference will be given and should be retained as proof of cancellation.
If you decide to shorten your stay you must inform reception the Hotel which you are staying in by [12 noon GMT] on 2 full days (48 hours) you wish to check out. Otherwise you will be charged a cancellation charge [equivalent to one night’s accommodation per room booked] and for any meals and other extras which had already been booked for the following day.
The first night of any booking made after [12 noon GMT] on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable.
For some rooms which are offered at discounted rate or NON REFUNDABLE these rooms and any meals or other extras booked with them may not be cancelled, amended or refunded, you will be informed of this before you complete your Booking for such a room.
You may wish to take out room cancellation insurance in case you need to cancel your reservation.
You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8. Our right to cancelYour breach
We may cancel your Booking at any time with immediate effect by giving you written notice (which includes email) if:
- • you do not pay us when you are required to do so; or
- • you break the contract between us in any other material way.
If we cancel your Booking where you are at fault, we reserve our legal rights in respect of your breach of contract.Events outside our control
We may also cancel your Booking if an event occurs which is outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) and which means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
- • if you have already paid for your room, we will refund your payment to you; or
- • if you have not yet paid for your room, you will not have to make any payment to us.
Except as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations which is caused by an event outside of our control.
This does not affect your statutory rights.
During their stay our guests are responsible for the room they have booked and are expected to leave it in the same state of cleanliness, general repair and other which they found it in. We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. Additional charges may be imposed.
We reserve the right to enter rooms at all reasonable times for the purposes of security, inspection, or to carry out cleaning, repairs and maintenance.
Depending on your individual needs we may be able to offer you a room or rooms which are specifically designed or seem appropriate to such needs. Please contact us at firstname.lastname@example.org to discuss any specific needs and to find out if we have appropriate accommodation available for you. We will use our reasonable endeavours to accommodate you.
11. Guest Behaviour
Our guests are kindly requested to behave appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees, the other guests and health and safety matters. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or to members of our staff.
You must not:
- • smoke anywhere inside Hotel premises, this includes the smoking of e-cigarettes.
- • bring any potentially dangerous or hazardous materials or equipment onto Hotel premises;
- • use any equipment which may set off the fire alarm system, such as toasters, mini cookers or portable grills;
- • tamper with any fire alarms or emergency equipment;
- • remove, damage or destroy any Hotel property;
- • resell or transfer your Booking (or any part of it) or advertise, or otherwise offer a Hotel room for sale
- • cause unreasonable disturbance to our other guests or any of our staff.
If you or any member of your group cause damage or loss of any kind to the Hotel, or to other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you will be liable to pay to the Company, on demand, the amount required to make good or remedy such damage or loss.
We reserve the right to refuse accommodation or services or to ask you and members of your party from the Hotel if, in our reasonable opinion, we consider that the provisions of this paragraph have been breached. If this happens we have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
12. No Smoking
Guests are not permitted to smoke in Hotel rooms or public areas.
All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are usually available but in limited numbers and are subject to availability. Additional charges may apply. Please check at the time you make your Booking if require costs or extra beds.
Assistance animals are accepted provided you notify us when you make your Booking. Otherwise, no pets are allowed at the Hotel.
15. Personal Information
16. Limitation of Liability
We will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 or any other applicable law.
We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we are in breach of these Terms for reasons within our control we will only be liable for losses which are direct losses and are a reasonably foreseeable consequence of that breach.
We will not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
- • loss of income;
- • loss of business;
- • business interruption;
- • loss of profits or contracts;
- • loss of anticipated savings;
- • loss of data;
- • loss of reputation and/or goodwill; or
- • wasted management, office, or other time.
Where we are liable to you (except as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty will not exceed the price of your Booking unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
17. Applicable Law and Jurisdiction
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer then under these Terms you and the Company both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your Booking and/or stay at the relevant Hotel. We retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If any provision or part provision of these Terms is deemed invalid, illegal or is for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us, the Company, to enforce our rights or remedies under these Terms or otherwise shall not be construed as a waiver by the Company of those or any other rights or remedies.
All rights of the Company not expressly granted in these terms and conditions are reserved.
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